We want you to love your Huerta bed. If it isn't the right fit, here's how returns and refunds work.
30-day return window
You may request a return within 30 days of delivery. The bed must be unassembled and in its original packaging with all hardware included.
Return shipping
- Because our beds are heavy freight items, the buyer is responsible for return shipping costs. We'll help you get the best rate.
- Original outbound shipping (including free shipping we absorbed on rectangular beds) is deducted from the refund on returned orders.
- A 15% restocking fee may apply to returned beds to cover inspection and repackaging.
Damaged or defective on arrival
If your bed arrives damaged, or you receive the wrong item, please email us within 7 days of delivery with your order number and photos. We'll cover the full cost of a replacement — no return shipping fees, no restocking fees.
Warranty claims
Structural issues after use are handled under our 5-Year Structural Warranty, not this returns policy.
Refund timing
Once your return arrives and is inspected (usually 3–5 business days), we'll process your refund to the original payment method. Your bank may take an additional 3–10 business days to post it.
Non-returnable items
- Beds that have been assembled, filled with soil, or modified.
- Special-order or custom configurations.
- Items outside the 30-day window.
Start a return
Email info@huertagarden.com with your order number and reason for return. We'll reply within one business day with instructions and a return authorization.